Terms & Conditions

Refund & Return Policy

Embroidered Merchandise

All merchandise that has been personalized with embroidery is final sale.  If there is an error on our part, we will fix the item or replace it at our expense.

Clothing and Uniforms

Clothing and uniforms (which have not been personalized with embroidery) may be returned for a full refund provided they have not been washed or worn.  Any clothing or uniform with a defect will be replaced at our expense unless it was sold at a discount.

Sparring and Safety Equipment and Training Weapons

Sparring and safety equipment and training weapons may be returned for a full refund provided they have not been worn or damaged.  Mouth guards must still be in original packaging to be refunded.

Membership

Membership terms are generally 4 months in length unless other arrangements have been made by email.  Memberships are non-refundable.  Should a student not wish to continue at the end of a given term, there is no penalty.  Memberships renew on October 1, February 1, June 1 each year.

Gradings

Gradings are not refundable unless the student was unable to attend for medical reasons and the grading cannot be rescheduled.

Camp fees

Camp deposit fees are non-refundable.  If the student is unable to attend camp after having paid the full fee, the fee less the deposit will be refunded provided notice is given by email before the beginning of camp.

PCI Compliance Policy

Delivery method and timing

  1. Pick up at one of our locations is available during our business hours.
  2. Shipping of uniforms, sparring equipment, safety equipment, clothing can be arranged within Canada.  Postage will be calculated at the time of order.  We do not ship training weapons.

Card brands accepted:  VISA, MasterCard, AMEX, Debit
We also accept personal cheques (from registered students), cash and etransfers.